Help & Support
Frequently asked questions
Choose Get started, pick Vendor, choose your vendor type (Student or Public), fill in your details, and confirm your email.
Open Browse Events to see published events. Open an event to see its date, location, price, slot map and organizer.
Yes. Open the event and choose Message, or continue the conversation from Messages.
Open the event and choose Join Event. Your request goes to the organizer’s review queue; joining doesn’t reserve a slot. You can join events once your verification is approved.
The organizer reviews every request and accepts or declines vendors to build the mix for their event. You’ll get a notification either way, and My Bookings always shows the current status.
Organizers choose the mix of vendors for each event, so not every request is accepted, and requests aren’t first come, first served. When the organizer declines a request they give a reason, which you can see on the booking in My Bookings. You can keep joining other events.
Every stall has been given to an accepted vendor, so the event can’t take new join requests. Organizers can also close joining for an event at any time.
After the organizer verifies your payment, they assign you a named slot on the venue map and notify you. Your slot then shows on the booking in My Bookings.
Once the organizer accepts you, you’ll get a notification to pay. Open the booking in My Bookings and choose Submit payment to see the organizer’s bank details and DuitNow QR. Pay by DuitNow QR or bank transfer, then upload a screenshot, photo or PDF of your receipt as proof.
You’ll get a notification, and the booking shows the organizer’s reason. Pay again or upload a clearer proof, then choose Resubmit payment.
Message the organizer to ask how to pay. Their details will show on the payment page once they add them.
Public vendors upload both sides of their IC and a Business License. Student vendors upload a Business License. Food & Beverage vendors also upload a Food Handling Certificate and a Typhoid Vaccination Certificate. Upload them on the Verification page.
The VendApps admin team reviews each document. If one is rejected, replace it on the Verification page and it goes back for review.
Go to Settings and use the Change password card.
Go to Profile, choose Edit Profile, and upload a new photo.
After an event ends, its booking in My Bookings shows Rate this event. Your ratings are listed on the Ratings page.
Accounts are suspended by admin for policy violations. Contact support at ginverkpaul@vendapps.com for assistance.
Quick guides
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Ginver Kane Paul
Developer
Nurin Abdul
Support
VendApps General
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